Cancellation Policy

We understand that situations may arise where you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while ensuring that our order processing remains smooth and timely.

Cancellation Timeframe

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase.

During this initial period, orders typically have not yet entered the processing phase, making cancellation possible.

Orders Already in Processing

After the 12-hour cancellation window, your order may already be:

• Processed

• Packed

• Preparing for shipment

• Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation is no longer guaranteed.

In such cases, we kindly ask that you wait until your order has been delivered. You may then begin a return request in accordance with our return policy.

Customer Support

If you need assistance or would like to request a cancellation, please feel free to contact our support team at:

support@millaandrose.com

We will always do our best to assist you.